Privacy Policy

Last updated: August 16, 2026

PepperCo Research (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data. This policy applies to our website at peppercoresearch.com (the “Site”).

1. Information We Collect

We collect the following types of information:

Account Information: When you create a researcher account, we collect your full name, email address, phone number, and a password.
Order Information: When you place an order, we collect your shipping address, billing address, payment method details (we do not store full credit card numbers — payment is processed securely through our payment processor), and order history.
Browsing Information: We collect data about your interactions with our Site, including pages visited, time spent on pages, referring URLs, browser type, device information, and IP address. This is collected through cookies and analytics tools.
Communication Information: When you contact us via email, phone, or our contact form, we collect the information you provide in that communication.

2. How We Use Your Information

We use your information for the following purposes:

To process and fulfill your orders, including shipping and delivery
To create and manage your researcher account
To communicate with you about your orders, account, and customer service requests
To send cart abandonment reminders for items left in your cart
To send weekly product updates, research news, and promotional emails (only if you have opted in)
To prevent fraud and verify your identity
To improve our Site, products, and services
To comply with legal obligations

3. Information We Share

We do not sell, rent, or trade your personal information. We share your data only with:

Payment Processors: To process your payments securely
Shipping Carriers: To deliver your orders (name and shipping address only)
Analytics Providers: Google Analytics and similar tools to help us understand Site usage (data is anonymized or aggregated)
Legal Authorities: If required by law, court order, or to protect our rights and safety

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze Site traffic, and serve relevant content. We use the following categories of cookies:

Essential Cookies: Required for the Site to function (age verification, shopping cart, login session)
Analytics Cookies: Google Analytics to understand how visitors use our Site
Marketing Cookies: To track the effectiveness of our advertising on platforms including Meta (Facebook), Google, TikTok, Snapchat, Pinterest, and Reddit

You can control cookies through your browser settings. Disabling cookies may affect some features of this Site. For more information, see our Cookie Policy.

5. Data Retention

We retain your personal information for as long as your researcher account is active or as needed to provide our services. Order records are retained for a minimum of 7 years for legal and tax compliance purposes. You may request deletion of your account at any time (see “Your Rights” below). Note that certain records, such as completed order histories, may be retained for legal compliance even after account deletion.

6. Your Rights

You have the following rights regarding your personal information:

Access: You can request a copy of the personal information we hold about you
Correction: You can request that we correct inaccurate or incomplete information
Deletion: You can request that we delete your researcher account and associated personal data. See our Researcher Account User Agreement for details on account deletion.
Opt-Out of Marketing: You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or contacting us at info@peppercoresearch.com
Data Portability: You can request a portable copy of your personal data

To exercise any of these rights, contact us at info@peppercoresearch.com.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including SSL/TLS encryption for all data transmitted between your browser and our server, secure payment processing, and restricted internal access to personal data. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Our Site is not intended for individuals under 21 years of age. We do not knowingly collect personal information from anyone under 21. If you believe we have collected information from someone under 21, please contact us immediately.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Third-Party Platform Disclaimer

PepperCo Research is not affiliated with, endorsed by, or sponsored by Meta (Facebook), Google, TikTok, Snapchat, Pinterest, Reddit, or any other advertising or social media platform. We do not represent these platforms or their parent companies in any capacity.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact

If you have questions about this Privacy Policy, please contact us at:

PepperCo Research
704 Spring Garden St
Philadelphia, PA 19123
Phone: (267) 323-8576
Email: info@peppercoresearch.com

RESEARCH USE ONLY — Products sold on this site are intended exclusively for in vitro laboratory research. Not for human or animal consumption. Not FDA-approved. Customers must be 21+.